Shipping Policy
We at The Jolly Christmas Shop are dedicated to getting your festive orders to you as quickly and safely as possible. This policy outlines all the important details regarding our shipping procedures, timelines, and costs.
Processing Time
Please allow 1-3 business days for us to carefully prepare your order for shipment. This is the time it takes for us to receive your order, pick the items from our inventory, and pack them with care. Please note that this processing time does not include weekends or holidays. During peak seasons, such as the months leading up to Christmas, processing times may be slightly longer. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.
Shipping Destinations
We are thrilled to ship our Christmas products across the United States. This includes all 50 states. At this time, we do not offer international shipping outside of the U.S.
Shipping Methods and Costs
We offer a range of shipping options to meet your needs, from standard delivery to expedited services. All shipping costs are calculated based on the total weight of the items in your cart and the destination zip code. You can view the exact shipping cost for your order during the checkout process, before you finalize your payment.
- Standard Shipping (3-7 Business Days): Our most economical option. Orders are typically delivered within 3-7 business days after they leave our facility.
- Expedited Shipping (2-3 Business Days): Need your items a bit faster? Choose this option for delivery within 2-3 business days after processing.
- Express Shipping (1-2 Business Days): For the fastest possible delivery, select Express shipping to receive your order 1-2 business days after it ships.
Please be aware that the stated “business days” do not include weekends or holidays. Shipping times are estimates provided by the carrier and are not guaranteed, though delays are uncommon.
Order Tracking
Once your order has been shipped, you will receive an email notification containing your unique tracking number and a link to track your package. You can also log into your account on our website to view the status of your order and tracking information.
Shipping Restrictions
While we do our best to ensure all items can be shipped, some larger or more fragile products may have restricted shipping to certain locations. If any restrictions apply to your order, we will contact you promptly.
P.O. Boxes and APO/FPO Addresses
We are happy to ship to P.O. Boxes using USPS. We also proudly ship to APO/FPO addresses for our military service members and their families. Please allow for additional transit time for these deliveries.
Undeliverable Packages
Occasionally, a package may be returned to us as undeliverable. This can happen for several reasons, such as an incorrect or incomplete address, failed delivery attempts, or the package being unclaimed. If your package is returned to us, we will contact you to arrange for re-shipping. Please note that additional shipping fees will apply for re-sending the package.
Damaged or Lost Packages
We take great care in packing your orders to prevent damage during transit. However, if your order arrives damaged, please contact us immediately so we can resolve the issue for you. In the rare event that your tracking information shows that your package is lost in transit, please let us know. We will initiate a trace with the shipping carrier and work with you to find a solution.
Returns and Exchanges
For complete information on how to return or exchange an item, please visit our dedicated Returns & Exchanges page at christmasoflight.com.
Policy Updates
We reserve the right to update this shipping policy at any time. Any changes will be posted directly to this page. We encourage you to review this policy periodically to stay informed.
If you have any questions about shipping that are not covered here, please feel free to reach out to us through the contact form on our main website.