Return & Refund Policy

We want you to be absolutely delighted with your purchases from Christmas of Light. However, we understand that sometimes an item may not be right for you. This policy outlines the process for returns and refunds.

Returns

We are happy to accept returns for most items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. You will also need the receipt or proof of purchase.

Non-returnable Items

Certain types of items cannot be returned, such as items that are personalized, custom-made, or marked as final sale. Gift cards are also non-returnable. Please get in touch if you have questions or need clarification about a specific item.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded. This does not affect your statutory rights.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for this reason, please get in touch with us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

Shipping

To return your product, you should mail your product to our returns facility. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need Help?

If you have any questions about how to return your item to us, please contact our customer service team for assistance. We are here to help make the process as smooth as possible for you.

For the most current version of our Return Policy, please always consult this page on our website at christmasoflight.com.